This program provides financial assistance to low-income households that are threatened with disconnection, have had services disconnected, need to establish new or transfer service, have less than 25 percent of bulk fuel in their tanks / less than a 30-day supply of fuel, or have a household member that has been diagnosed with COVID-19. It is available to households at or below 175 percent of the federal poverty guidelines and runs from November 2nd through March 31st.

Income guidelines for Winter Crisis Program

To be income-eligible, a household must have total household income for the last 12 months or 30 days equal to or less than 175 percent of the federal poverty guidelines (FPG). Income guidelines representing the 175 percent calculation are revised annually. The period to be used in determining annual income must not be more than 12 months or less than the 30-day period preceding the request for assistance by the household. The following chart displays income levels by household size and should be used to determine eligibility. Income guidelines listed below represent the income limits for 2021-2022 energy assistance programs.

Size of Household

12-Month Income Limit

30-Day Income Limit













































How to Apply

Applying typically requires a face-to-face interview with an adult household member to determine eligibility. Currently, due to the COVID-19 crisis, all appointments are being done by phone. No customers are permitted to enter the building. Appointments can be made by calling the automated phone system at (330) 892-8880. CAA employees serve a limited number of same-day, call-in appointments on a first-call, first-served basis: on Friday from 8:00 am-12:30 pm.

If you have any questions about the Winter Crisis Program, please call (330) 424-4013.

Self-Declaration Form
Employment Verification Form
Self-Employment Form
Seasonal Employment Form
IRS Form 4506T-EZ
Statement of Support Form