To protect the well-being of the residents of Columbiana County from the dangerous effects of COVID-19, policies requiring face-to-face interviews to complete certain Home Energy Assistance Program (HEAP) applications have been temporarily suspended. Rules set in place by the Ohio Development Services Agency for households seeking Winter Crisis Program assistance, enrolling on the Percentage of Income Payment Plan for the first time, and those households with incomes at or below 30% of the Federal Poverty Guidelines to complete in-agency applications will remain suspended until such time as the regulating agency reverts to the official policy of record.

The Community Action Agency of Columbiana County (CAA) will be taking applications for the Winter Crisis Program now through March 31st, 2021, at the Lisbon office located at 7860 Lincole Place (rear). Appointments can be made by calling the automated scheduling system at (330) 892-8880 beginning October 26th. Effective immediately until further notice, there will be no face-to-face appointments for energy assistance at this location. All applications during this time will be completed over the phone to prevent the spread of COVID-19. For this reason, it is important that you make sure to provide a reliable phone number that we can use to contact you during your scheduled appointment date and time. The documentation required for your application will still be needed, so you will have to drop it off at our agency or send it in after the call. All documentation will need to be dropped off at the agency drop box, emailed to your intake worker, or faxed to the Community Service Department no later than 2pm daily for processing. Any documents turned in after this time will delay your application completion.

We will be taking same-day appointments during a HEAP “Super Saturday” event on November 14th for those unable to accept calls on weekdays. This event will also be on a first-call, first-served basis beginning at 8am.

Beginning on November 16th, a limited number of same-day call-in appointments will be held starting at 8am on a first-call, first-served basis with scheduled appointments beginning at 9am.

Assistance is provided once during the season to low-income households that have had utilities disconnected, face a shut off, or heat with bulk fuel and have less than 25 percent of their capacity. The program can assist with home heating fuel, propane, wood, coal, regulated utilities, and unregulated utilities. This year, households with members that were diagnosed with COVID-19 in 2020 or 2021 are also eligible for assistance.

Applications can be scheduled through the automated system by calling (330) 892-8880. The customer will have a phone interview for the scheduled appointment time. The customer will be required to provide the required documents to the agency to complete the application as soon as possible. If all required documents are not provided, the application cannot be completed. A follow-up phone call will be made to the customer in these situations. A working phone number must be provided for the phone interview.

Applications set up during same-day hours will have a phone interview for the scheduled appointment time. There will be no face-to-face interviews. Customers may call (330) 424-4013 between 8am-8:30am Mon-Thurs to set up an appointment time for same day. On Friday, you may call from 8am-12:30pm to set up an appointment time for the same day. There are a limited number of same-day spots each day. The customer will be required to provide the required documents to the agency as soon as possible after their phone appointment, as no application can be completed until all necessary documents are obtained.

Applicants will need to provide proof of income for the past 30 days for all members of the household who are 18 years or older, which includes wages, Social Security income (even if received on behalf of a minor), pensions, cash assistance, OWF, TANF, odd jobs, self-employment, utility assistance checks, etc. In some cases, documentation for sources of income that we do not count (such as child support and assistance from non-household members) will be needed. Households with odd jobs, self-employment, and/or seasonal work (ex: bus drivers, teachers, landscaping, construction, etc.) must provide 12 months of income documentation. Households that have odd jobs and/or self-employment income must also provide their most recent IRS tax transcript, IRS form 1040 (must have proof that taxes were filed), or IRS form 1099. Household members claiming no income may be required to bring an IRS tax transcript or a verification of their non-filing status. You may contact the IRS at (800) 908-9946. The application also requires proof of citizenship (birth certificates, Social Security cards, etc.) and Social Security numbers and birthdates for all household members. A current gas and electric bill is needed, even if the utility is in someone else’s name. Those that heat with bulk fuel must know the size of their bulk fuel tank(s). For renters, the landlord’s name, street address, and phone number are required. All households receiving rental assistance must provide their most recent housing assistance agreement. If you do not provide all required documentation, your application will remain incomplete until sufficient documentation is provided.

Households with a member who is classified as permanently and totally disabled must provide proof of disability at the time of the interview. Acceptable documentation includes: Award/benefit letter, bank statement with deposit amount, copy of the check, printout from social security office, Medicare part D, Most recent IRS form SSA 1099 box 3, or IRS Form 1040.

Making an appointment may stop a pending disconnection only once per Winter heating season.

Any household that declares there is no household income other than assistance from family or friends must provide a letter signed by the family member or friend that has been providing assistance. This letter must be signed and dated with the person providing the assistance’s name, address, and phone number and contain current assistance information (amount and frequency). For detailed guidelines, visit

Any information provided by customers will be retained and may be shared with the utility companies.

If you have any questions, please contact us at 330-424-4013.

Please return all required documents to:

HEAP Office
7880 Lincole Place
Lisbon, Ohio 44432

Our drop box is located by our entrance door.