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2019 HEAP/Winter Energy Assistance “Super Saturday”

The Community Action Agency of Columbiana County (CAA) will be holding a “Super Saturday” event this Saturday, Nov. 17th from 8am to 1pm at 7860 Lincole Place (Lower Level). We will be taking walk-ins during that time. A limited number of walk-ins will be seen starting at 8am on a first-come, first-served basis. The doors will open at 7:30 am.

The Winter Crisis Program provides assistance once per winter heating season to households that have had utilities disconnected, face a shut off, or heat with bulk fuel. Bulk fuel tanks must be at 25 percent or less of their capacity. The program can assist with home heating fuel, propane, wood, coal, regulated utilities, and unregulated utilities.

The following documentation is needed to complete an application: proof of income for the past 30 days for all members of the household who are 18 years or older, which includes child support, wages, Social Security income, pensions, cash assistance, OWF, TANF, odd jobs, self-employment, utility assistance check, etc. Households with odd jobs, self-employment, and seasonal work (ex: bus drivers, teachers, landscaping, construction, etc.) must provide 12 months of income. Households that have odd jobs and/or self-employment must also provide the most recent IRS tax transcripts. Household members claiming no income may be required to bring an IRS tax transcript or a verification of their non-filing status. You may contact the IRS at 1-800-908-9946. The application also requires proof of citizenship (birth certificates or Social Security cards) and Social Security numbers and birthdates for all household members, as well as a photo ID for the primary applicant. A current gas and electric bill is needed, even if the utility is in the landlord’s name. A lease agreement or rent receipt is required for renters, along with the landlords name, address, and phone number. All households receiving rental assistance must provide the most recent HAP agreement. If you do not have the required documents during your appointment, your application will remain incomplete and you will be given a return appointment date to bring all missing documentation.

Households with a member who is classified as permanently and totally disabled must provide proof of disability at the time of the interview. Acceptable documentation includes: Award/benefit letter, bank statement with deposit amount, copy of the check, printout from social security office, Medicare part D, Most recent IRS form SSA 1099 box 3, or IRS Form 1040.

Making an appointment may not stop a pending disconnection.  Appointment holds take up to three business days.

Any household that declares there is no household income other than assistance from family or friends must provide a letter signed by the family member or friend that has been providing assistance. This letter must be signed and dated with the person providing the assistance’s name, address, and phone number and contain current assistance information. If there are any loans from family or friends, you must provide the loan amount, payment plan, and the loan must be notarized. For detailed guidelines visit

If a household does not bring the required information to complete the application, they will be required to schedule another appointment or bring the information back during walk-in hours.

Any information provided by customers will be retained and may be shared with the utility companies.

Applications for State HEAP can be completed through March 31st, 2019. Applications are available at post offices, libraries, and utility companies throughout Columbiana County. These applications must be mailed directly to the address listed on the application. Additional information also can be found at or by calling toll-free at 800-282-0880.

Applications for PIPP and HEAP can be filled out online at  Applicants will need to set up an account to complete the online application. Applicants need to ensure required documents are available to upload during the application process.

Winter Crisis applications can be started but cannot be completed online. All Winter Crisis applicants must have a face-to-face interview with an adult household member, 18 years of age or older.

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