Frequently asked questions
What if I have a problem stepping onto the bus?
All drivers are PAT trained.
What if I have grocery bags?
What if I need help getting to the vehicle?
Do I have to wear a seatbelt?
Are passes available?
Yes. Call us to buy a pass. You can buy a pass to eliminate the need to carry exact change.
Will the bus take me directly to my destination?
Sometimes, though we usually pick up other riders along the way.
What if my appointment time changes?
Call our office to see if we are accommodate the new appointment time.
What is your no-show and cancellation policy?
CARTS reserves the right to suspend from services any person, who establishes a pattern or practice of missing scheduled trips without calling to cancel their scheduled trip. CARTS will work with the person to reduce their no-shows prior to suspending service.
CARTS will review all no-shows to ensure the process was followed properly to accurately record the number of occurrences. No-shows that exceed 20% per month may result in service suspension or reinstatement fee. The first occurrence of 20% or more per month may result in a 1 week service suspension. The second occurrence within a 3 month timeframe may result in a 2 week suspension of service. The third occurrence within a 6 month timeframe may result in a 3 week suspension. The fourth occurrence in a 6 month timeframe may result in a 4 week suspension. All suspension decisions will be the responsibility of the Transit Director and are subject to appeal.
We understand that situations arise and there may be a need to cancel your appointment. If this occurs, please contact our office at 330.424.4015 as soon as you are aware of the change, a minimum of 2 hours prior to ensure you are logged as a cancellation and not a NO-SHOW
What if I have more questions?
Please do not hesitate to call our office. If you have a concern or complaint, please call the Transportation Supervisor at 330.424.4015.
ARE SERVICE ANIMALS PERMITTED?
Yes. CARTS welcomes service animals. However, companion pets are NOT permitted on the vehicles.