FAQ's

Are passes available?

Yes. Call 330-424-4015 to buy a pass, which will eliminate the need to carry exact change.

What if I need help getting to the vehicle?

CARTS provides door-to-door service. All drivers receive Passenger Assistance Training and can help you walk to the vehicle, if needed.

What if I have a problem stepping onto the vehicle?

Our vehicles meet federal and state accessibility standards. We provide a wheelchair lift equipped with handles for riders who can’t use the steps. We don’t allow others to ride the lift with you.

What if I have grocery bags?

We limit six standard-size grocery bags for each passenger. The first three are NO CHARGE and each additional bag is 50¢. Drivers can assist, if needed, but must not lose sight of their vehicle.

Are service animals permitted? Yes. CARTS welcomes service animals; however, companion pets are NOT permitted on the vehicles.

Will the vehicle make other stops before my destination?

Our goal is to get you to your appointment on time or within a 10-minute window. Depending on the day’s route, we may pick up other riders along the way.

Do I have to wear a seat belt?

Yes. Wearing a seat belt reduces risk of injury or death in an accident. Wheelchair positions also have seat belts and shoulder straps. Children younger than 4 must use a child safety seat. Children younger than 8 and under 4’9” must use a booster seat supplied by the guardian.

What if my appointment time changes?

Call 330-424-4015 to reschedule your ride.

What is your no-show and cancellation policy?

CARTS reserves the right to suspend from services any person who establishes a pattern or practice of missing scheduled trips without calling to cancel their scheduled trip. CARTS will work with the person to reduce their no-shows prior to suspending service. CARTS will review all no-shows to ensure the process was followed properly to accurately record the number of occurrences. No-shows that exceed 20% per month may result in service suspension or reinstatement fee.

• The first occurrence of 20% or more per month may result in a one-week service suspension.

• The second occurrence within a three-month time frame may result in a two-week suspension of service.

• The third occurrence within a six-month time frame may result in a three-week suspension.

• The fourth occurrence in a six-month time frame may result in a four-week suspension. All suspension decisions will be the responsibility of the Transit Director and are subject to appeal. We understand things come up and you may need to cancel your trip. Please try to give a two-hour advance notice by calling call 330-424-4015 to cancel.

What if I use oxygen, can I bring it with me?
Yes, portable oxygen tanks are permitted.

What if I am in a Wheelchair?
All vehicles are 100% wheelchair accessible and you may have a personal care attendant ride with you at no charge.

How do I request a reasonable modification?

For information regarding our reasonable modification policy or to file a reasonable modification request or complaint, please contact us at 330-424-4015. Attempts will be made to honor all reasonable modification requests.